Project Delivery SOP
Client-facing · Outcome-based delivery · Quality gates
1. Purpose
This SOP defines a clear, outcome-based delivery workflow for every client project. Its goal is to ensure that no stage progresses without the required clarity, design, validation, and approval. Every gate represents a readiness or quality checkpoint, not just activity.
This SOP applies to all web development, CRM, and digital strategy projects.
2. Roles & Accountability
Client
Owns the vision, feedback, and final approvals. Responsible for providing timely input at each gate so the project stays on track.
Nadeem (Developer)
Owns technical strategy, execution, and quality. Responsible for delivering work to spec and communicating blockers early.
Communication
Weekly async updates via email. Real-time via Slack or WhatsApp. Response time: within 24 hours on business days.
3. Workflow Overview
Click a stage to jump to it:
4. Stage-by-Stage SOP
Discovery & Scoping
Owner: Nadeem + Client
Intent
Understand your goals, constraints, and vision before a single line of code is written.
Inputs
- Initial brief or idea
- Any existing designs or docs
Activities
- Deep-dive discovery call
- Requirements clarification
- Define scope, timeline, and budget
- Identify risks and dependencies
Mandatory Outputs
- Project Brief approved by client
- Scope of Work document
- Timeline & milestone plan
- Fixed quote or retainer agreement
Design & Prototype
Owner: Nadeem
Intent
Validate the user experience and visual direction before investing in development.
Inputs
- Approved Project Brief
- Brand assets (if any)
Activities
- Wireframes and user flows
- UI design in Figma
- Interactive prototype
- Client review & feedback round
Mandatory Outputs
- Approved Figma designs
- Prototype sign-off by client
- Component inventory
Development
Owner: Nadeem
Intent
Build the product to spec — clean, tested, and maintainable.
Inputs
- Signed-off designs
- Scope of Work
- API specs (if applicable)
Activities
- Sprint-based implementation
- Weekly progress demos
- Code review & documentation
- Integration with third-party services
Mandatory Outputs
- Working software on staging
- All features match approved designs
- Code pushed to repository
Testing & Review
Owner: Nadeem + Client
Intent
Validate every feature works correctly before going live.
Inputs
- Staging build
- Original scope and use cases
Activities
- Functional testing against scope
- Cross-browser & device testing
- Client UAT (User Acceptance Testing)
- Bug fixes and polish
Mandatory Outputs
- All scope items verified
- Critical bugs resolved
- Client sign-off on staging
Launch
Owner: Nadeem
Intent
Deploy to production safely with zero downtime.
Inputs
- Client-approved staging build
- Domain & hosting access
Activities
- Production deployment
- DNS & environment setup
- Post-launch smoke testing
- Handover documentation
Mandatory Outputs
- Live in production
- No critical issues at go-live
- Handover doc delivered to client
Post-Launch Support
Owner: Nadeem
Intent
Ensure stability, address edge cases, and set up for long-term success.
Inputs
- Live production site
- Client feedback
Activities
- 14-day support window included
- Monitor for errors or performance issues
- Minor tweaks and fixes
- Ongoing retainer (optional)
Mandatory Outputs
- Stable production environment
- Monitoring in place
- Client confident to operate independently
5. Core Rules
No stage advances without the required outputs (exit criteria) being met.
Client sign-off is mandatory before moving from Design to Development and from Testing to Launch.
Scope changes after sign-off require a written change request and may affect timeline and cost.
Bugs found post-launch within 14 days are fixed at no charge. New features are separate scope.
All project files, credentials, and code are handed over to the client at project close.
This SOP is shared with every client before project kick-off.
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